Customer support

“Enabling global telecoms with outstanding customer experience. We pride ourselves on the level of support we offer”

Customer Support

Whether you’re a Service Provider partner or a direct customer, we pride ourselves on the level of support we offer.

Buy a solution from Telstra and you also get rigorous Service Level Agreements (SLAs) and access to round-the-clock support.

To make it as easy as possible to get the support you need, you can contact us via phone 0800 856 6000 or email and access online help through the Telstra Hub or Service Provider Portal.

Getting the most out of Telstra
We aim to delight all our customers. Here’s how to get the most out of your association with us...
Find out more >
Our commitment
We’re committed to giving you the very best service. Here it is in black and white...

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Contact Telstra customer support

Call 0800 856 6000

Telstra Customer Feedback Survey

Access the Customer Survey

The Telstra Hub

Service Provider Portal